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Sponsor Web


Our Town Sponsor Web Help

Help Topics


The overview page is a snapshot of sponsor information, include account ID, status, certificate links and number of new mover surveys submitted.


The mailings page is a monthly breakdown of certificate mailings in each owned zip code and/or carrier route territory with the corresponding number of new mover households that received certificates.


The timeline page is essentially an activity feed of all events that pertain to a business sponsor's account. This page includes timestamps and details of each event and is broken down into year and month.


The surveys page provides a summary of details pertaining to new mover surveys completed by movers that received a certificate from a business sponsor in their corresponding owned territory. It also provides a list of each and every survey that was received, including the movers' details and their answers to the survey.

Certificate Codes

The certificate codes page is a management area for those business sponsors that choose to upload single redemption certificate codes. Codes are uploaded here, viewed here, along with redemption data and new mover data. Business sponsors that upload codes include a link to the Our Town America Code Generator Page in the artwork of their certificate so that the new movers that receive these certificates, can visit this page and generate available codes. Once a certificate code is redeemed, it can no longer be accessed via the generator, nor can the same mover redeem another. For additional questions and concerns about certificate codes, please contact your local sponsor services representative.

Our Town TruTrak

Our Town America TruTrak scanning system has been improved!

Logging in is no longer necessary to scan certificates from your mobile phone. The scans are authenticated by our server and will only be accepted once.
To start scanning simply click on the TruTrak "Quick Scan" button as shown below.

Scan the barcode:

1. Center the barcode in the scanning window.
Note: you can click on the camera flash icon to turn on or off the camera light. This is useful to improve scanning performance.

2. The barcode will scan and show up in the listing below; showing the type, id and month it was mailed.

3. (Optional) click on the edit icon to the right of the scan listing to add check/invoice details about the customer or client

4. (Optional) enter the time the guest/customer visited, the default is current date and time.

5. (Optional) enter the check or invoice number.

6. (Optional) enter the number of guests visited.

7. (Optional) enter the check/invoice total.

8. (Optional) enter some notes about the customer or client.

To access Account information from "My Account Information" Section:

1. First click on the "My Account Information Button" as shown below:

2. Please enter your Sponsor Web username provided to you from your Our Town Representative.

3. Enter the password associated with the entered Sponsor Web username. (if you don't have a Sponsor Web account click on the new user button to request a Sponsor Web login form your Our Town Representative).

You must have a login assigned to you by your Our Town America representative to receive an account.
Please follow the instructions below.

Sponsor Web Login Request:

Enter all information above.

Your Sponsor Id is located on the lower left corner of your invoice and is a 6 digit account number next to "Account".

Click on the Request Login button to send a request to your Our Town Representative. Your Our Town Representative will then create a Sponsor Web user account for you. Once approved and the account is created, you will receive an email containing your Sponsor Web User information.

Login with your new user information so you can start to use the mobile application feature.


Setting area is broken into four parts: About us, Privacy Notice, Contact Us and Logout.

a) "About Us" displays our mission statement.

b) Privacy Notice displays the application use and privacy agreement information.

c) Contact Us can be used to send requests, comments or for information about your account.

d) The Log Out function simply logs out the user from the application. Login will be required on next use.

To create a Facebook posting click on the "Post comment to Facebook" button.

Once you have clicked on the posting button you will be presented with an image of the customers quote along with a text box to add a comment. You can use the comment box to say thanks to your patron.

Next, you will have to give TruTrak permission to post to your company timeline. Click on Post comment to Facebook button after you have added your comment. You can post by logging into Facebook with an email and password or you can use the Facebook App to login.

Once you have logged into Facebook the TruTrak app needs permission to post to your timeline. This allows you to post your comments from the TruTrak app to your Facebook page. You will control all the content posted to your timeline.

Select OK to be able to post to your timeline.

Once posted the comment will then appear on your timeline! Cool!